Refund policy

Return and Refund Policy

At Seven Sisters & Co., we take pride in crafting high-quality, handmade products with care and attention to detail. Due to the nature of our products, we have specific guidelines in place for returns and refunds to ensure the satisfaction of our customers.

Eligibility for Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns under the following conditions:

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery. We will gladly replace the item or issue a refund.
  • Incorrect Items: If you receive an incorrect item, please notify us within 7 days of delivery, and we will arrange a replacement at no additional cost.

Please note that due to the personal nature of our skincare and haircare products, we are unable to accept returns or exchanges for items that have been opened, used, or show signs of tampering. Additionally, we do not offer returns for “remorse buying,” as our products are handmade to order and require careful preparation.

Return Process

  1. Contact Us: If your item is eligible for return, email us at support@sevensistersandco.com or call us toll-free at 1-866-789-2292 with your order number and a description of the issue. For damaged items, please include photos to help us expedite the process.
  2. Return Authorization: Once we confirm your return eligibility, we will provide you with a return authorization and instructions on how to return the item.
  3. Shipping Your Return: You will be responsible for the return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

  • Processing Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
  • Non-Refundable Items: Due to the handmade nature of our products, returns are limited to damaged, defective, or incorrect items. Shipping costs are non-refundable, except in cases where an error was made on our part.

Exchanges

Exchanges are only available for items that arrive damaged, defective, or incorrect. If you wish to exchange an eligible item, please follow the return process outlined above, and we will arrange to send a replacement as soon as possible.

Cancellations

If you wish to cancel your order, please contact us within 24 hours of purchase. Due to the time-sensitive nature of our processing, cancellations requested after 24 hours may not be accommodated. If your order has already shipped, we will be unable to cancel it, and our standard return policy will apply.

Contact Us

For any questions or concerns regarding your order, return, or refund, please reach out to our customer service team at support@sevensistersandco.com or call us toll-free at 1-866-789-2292. Our team is available to assist you from 9 AM - 5 PM ET, Monday to Friday.